Amway case accused: Who controls 300,000 distributors in Vietnam?

Regarding the story of “Multi-level giant Amway” being accused by customers of selling products harmful to health, according to the current representative of Amway Vietnam Company Limited (Amway Company). There are more than 300,000 distributors (sellers) participating in work across provinces and cities.

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According to Amway, each distributor is assigned a code and location. Amway has a specialized team in charge of supervising these distributors.

However, it can be seen that there is a huge gap between the force of distributors and the force of employees holding the role of supervisor. close. Currently, the number of employees working at Amway Company in Vietnam is about 400 people, of which only some have supervisory functions. A simple division shows that each supervisor is responsible for monitoring the activities of thousands or even tens of thousands of distributors.

Therefore, an easy question that many people think of That is how to manage all the distributors or specifically those who sell products directly to consumers when these people, after participating in the Amway network, can freely offer to sell products. products anywhere at any time and as long as they sell the products, they will receive commissions based on sales which is the core nature of the multi-level business model.

Explanation for In the above comments, Amway’s representative said that each person involved in Amway learns a “code of ethics” about selling and distributing products to consumers, which emphasizes not “exaggerating” one’s position. The product functions as a “miracle drug” or medicine to cure diseases.

However, in reality, who can ensure that distributors participating in selling Amway products comply with the set of instructions? “code of ethics” that Amway offers?

Answering this question, Amway representatives also affirmed that they rely on the self-discipline of distributors rather than control and detection ability of the monitoring team. It is also important to mention that sanctions against violating distributors mainly stop at the level of deduction from income.

Amway representatives also admitted that they are not completely confident in their abilities. Control such a huge number of distributors. The representative also admitted that there was a time when Amway itself was opposed by distributors in an attempt to control it because this could affect the economic interests of distributors.

Confirmed Amway will be consistent with the business philosophy and model they have applied in Vietnam, but the lack of ability to control the distribution system built by Amway itself cannot help but make public opinion worried about the consequences. The recent case with Mr. Nguyen Quang Hung is an example.

Mr. Nguyen Quang Hung said that the person directly selling Nutrilife products is distributor Pham Thi Ngoan with code 3018815.

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Mr. Hung has known this distributor since March 2013. After being persuaded many times, in October 2013, Mr. Hung agreed to buy Amway products from this distributor.

According to Cong Amway company said that during the meeting between the parties, including Mr. Hung, distributor Pham Thi Ngoan, representative of Mclarens inspection agency (on behalf of AIG Insurance Company) and Amway representative, the parties confirmed distributor Ngoan. does not actively advertise products with cure-all properties.

However, in his complaint, Mr. Hung said: “I bought the product directly from Ms. Ngoan following her advice.” There is no other discussion about the benefits of taking this product. At first, Ms. Ngoan called me many times, sometimes for hours… And gave advice at home such as: The product has the ability to detoxify the body of her brother-in-law who was sick and could not walk. Her parents use 8 to 9 types of products every day so they are healthy…”

Accordingly, distributor Ngoan’s advertising somewhat “exaggerates” the functions of Amway products because This is only a functional food and dietary supplement, not a medicine. In particular, according to Mr. Hung, after taking Calcium pills and seeing signs of fatigue in his body, Mr. Hung asked distributor Nguyen Thi Ngoan for advice, who advised him to take a series of other Amway products.< /p>

About the case of customer Nguyen Quang Hung after suggesting some solutions to solve it, but No results yet. Amway Company has now invited representatives of the Product Insurance Company to exchange information and receive Mr. Hung’s complaint.

After working, Mr. Hung agreed to let Amway authorize the Insurance Company to work directly to review and resolve the complaint.

In another development, the Hanoi Department of Health Inspectorate representative said after receiving the information. Feedback from Mr. Nguyen Quang Hung The Department of Health came to Amway Company to take 5 product samples similar to the 5 products that Mr. Hung mentioned in his letter to check for quality criteria. As a result, all 5 Amway products have results consistent with the announced quality criteria and are allowed for circulation.

The Department of Health also said that if Mr. Nguyen Quang Hung still wants to complain about Amway products being harmful to his health, he needs to go to court to file a complaint. The Department of Health only has the function of checking whether the quality of the product is correct and sufficient.

On June 6, talking to reporters, Mr. Nguyen Quang Hung said that after agreeing with Amway Vietnam Company to let AIG insurance company handle the case, Mr. Hung is currently waiting for the appraisal party. come to work further to find a solution.

< b>Hong Ky – Le Tu