From the images and video, it shows that the meal was ordered by the customer through an application and sent home. However, inside a pho roll, it is clear that the worm is still wiggling. Viewers can even hear screams of fear when the character in the video discovers a “strange object”.
According to the guest’s sharing, Ms. I’ve been a regular customer of the restaurant for nearly 20 years, but this is the first time I’ve encountered a scary experience. After taking a bite of the pho roll and feeling it had a strange smell, she quickly dropped it into the bowl and saw a “creepy” scene appear before her eyes.
The image quickly received many enthusiastic comments.
According to research, the above restaurant is part of a famous pho roll chain in Hanoi, located on Xuan La Street in Tay District. Lake.
This is a regular customer who has supported the restaurant for nearly 20 years. last year. We accept full error in this incident. The new restaurant reopens on the 6th Tet (February 15), so there were unfortunate mistakes.
This is also the first time such an incident occurred at the restaurant. We have had a meeting with all employees to tighten working procedures to ensure food safety and hygiene issues and commit to not having similar cases occur,” said the restaurant representative.
For her part, Ms. N.P.T. said she received a direct call from the restaurant manager asking for a meeting with the customer who accepted the apology and hoped the restaurant would tighten all supervision procedures work to ensure food hygiene and safety.
It is known that cases of guests discovering cockroaches appearing in meals are no longer a rare phenomenon. Previously in May 2023 A guest in Hanoi also shared his “scary” experience when he saw a “strange object” in a salad plate when eating at a grilled restaurant.
The customer said that on the plate there was clearly an object resembling a small black worm about 5cm long. At the time of discovery, the creature was still moving. After that, the girl had to run to the toilet to vomit.
Communicating about the incident, the restaurant representative affirmed that “this was a mistake by the kitchen staff when the preparation was not done properly” and sent a notice of apology. on fanpage.
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