Recently, female diner N.H (23 years old, Hanoi) shared an angry article about the meal at Seoul Deli spicy noodle restaurant, Chua Lang facility (Dong Da, Hanoi).
< p>Specifically, N.H and her boyfriend went to dinner at this noodle shop. She ordered two bowls of spicy seafood noodles and one tokbokki. About an hour later, the restaurant staff brought out all the food. When preparing to eat, N.H was horrified to realize that there was a cockroach about 2 knuckles big, lying on its stomach right on top of the bowl of noodles.
I Seeing the goose bumps on cockroaches just by looking at them from the outside makes many people scared, but this also appeared right in the bowl of noodles and food that I almost ate in my mouth. Until now I still can’t believe my eyes” N.H recounted.
The female diner added that she did not understand why a cockroach the size of a small shrimp was located right on top of a bowl of noodles, but neither the kitchen nor the staff saw it and still brought the noodles out to the customer.
Even when she reported it to the staff, they had to look twice to see the cockroach.
“When I found out this staff member did not apologize to me, I did not make any suggestions. solution. This person just asked me what kind of spicy noodle I ordered, then turned around and reported to the kitchen.” N.H was upset with the behavior of the spicy noodle restaurant staff.
A while later, the restaurant served it up. The new bowl of noodles replaced the bowl of noodles with cockroaches, but the staff did not apologize because they were obsessed with the big cockroach they saw in the bowl of noodles and worried about the broth being taken from the same pot, so N.H and her boyfriend. decided to leave behind 2 bowls of spicy noodles and only eat the tokbokki part.
Go down to the cashier to pay. N.H continues to reflect with the counter staff. “But it seems they don’t know what happened. They said “hope for understanding” and still charged the full bill for 2 bowls of noodles and 1 portion of tokbokki” N.H recounted.
According to the female diner’s attitude The unprofessional behavior of the spicy noodle shop staff made her even more frustrated. N.H said that the appearance of a cockroach in food was not a small matter, but the store’s handling made her feel inadequate.
N.H decided to post to share her experience on the social network. The group of articles received thousands of interactions. At this time, the shop owner contacted and asked N.H to remove the post, but she refused.
“I waited a long time to post. If the restaurant really cared about customer experience, it wouldn’t have waited until there was a post to apologize. In addition, I also observed that along the path to the 2nd floor there were many dirty dishes that had not been cleaned. I am concerned about the food hygiene issue here,” said N.H.
She added that she would never return to the restaurant. return to this restaurant.
Contact the representative of Seoul Deli spicy noodle shop at Chua Lang location, this person said: “I’ve apologized but customers still say it’s not satisfactory, so I don’t know what to do. satisfactory”.
Regarding the food hygiene and safety issue of the restaurant, this representative refused to answer.
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