Inspectors investigate the Amway case accused of selling harmful products

Taking samples of pill products to check quality

Relating to a customer case reporting that Amway’s pill products affect health, after Upon receiving a letter from Mr. Nguyen Quang Hung (45 years old, in Ha Dong, Hanoi), the Inspectorate of the Ministry of Health transferred the complaint and assigned it to the Hanoi Department of Health to resolve it according to its authority.

Inspectors of the Department of Health inspected the compliance with food safety regulations in the business of functional food products at the Amway Vietnam Co., Ltd. branch in Hanoi.

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< span style="FONT-FAMILY:Tahoma;FONT-SIZE:10pt">5 products that Mr. Hung bought from Amway and used.

Represents at the same time The Department of Health Inspector also took 5 product samples corresponding to the product that Mr. Hung used mentioned in the petition to check the quality indicators according to the product standards declaration dossier. 5 product models include: Calcium and magnesium supplements Bio C Plus Daily vitamin and mineral supplements, liver protection foods, fiber supplements from vegetables and fruits.

Side The Department of Health said that for the Amway Vietnam Co., Ltd. branch in Hanoi, if the quality indicators of 5 products do not meet the Company’s product standard announcement criteria registered at the Department of Health, Food safety will handle administrative violations according to Decree 178/2013/ND-CP dated November 14, 2013 of the Government stipulating penalties for violations of food safety.

The Department of Health requested Amway to support customers

After receiving the first complaint about the quality of Amway products being harmful to health from Mr. Nguyen Quang Hung, the Amway Vietnam Company has concluded that Mr. Hung’s case was caused by many other factors. This company also affirmed that this was the official and final answer to Mr. Hung’s case.

Disagreeing with this answer, Mr. Hung continued to send a complaint letter for the third time. 2 to Amway Vietnam Company. According to Ms. Duong Thi Ha Lan – representative of Amway Vietnam Company, in response to the above situation, Director of External Affairs, Director of Product Technical Legal Affairs of Amway visited Mr. Hung’s health at his home.

< p>At this visit, Amway asked Mr. Hung to go for a medical examination at a reputable hospital in Hanoi. At the conversation, Mr. Hung did not request compensation. Mr. Hung said he would continue to submit a complaint to the authorities.

England Hung before (above) and after (below) using Amway products, he believes he gained abnormal weight and seriously affected his health

After that, on the phone, Mr. Hung asked the company for compensation. “We participate in global insurance for our products. Faced with this situation, our company is transferring information to the product insurance partner to continue to consider and resolve it,” said a representative of Amway Company.

During the period of working with The Insurance Company inspected the Hanoi Department of Health and asked Amway to quickly support Mr. Hung. Therefore, on March 18, 2014, Amway Company invited Mr. Hung to the Amway office in Hanoi to discuss support for medical check-up costs based on the working day that Mr. money back for product purchase. However, Mr. Hung does not agree with this level of support. Amway Company then informed the Inspector of the Hanoi Department of Health about the content of the above working record with Mr. Hung.

For his part, Mr. Nguyen Quang Hung affirmed that he has a certificate of identification. received from the hospital before and after using Amway products. During the time of using, Mr. Hung reported all unusual phenomena to the Company’s sales staff.

“After using, I felt my health clearly decreased and was not normal. Usually, like before, my face wrinkles like I’m about 5 years older than before, I can’t work normally and there’s a lot of economic loss,” Mr. Hung said.

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